Visit our showroom Monday to Friday 8am - 4:30pm at 161 Maitland Road, Tighes Hill, NSW 2297


Service & Repairs

Repairs and Maintenance

Air conditioning and refrigeration systems have multiple moving parts and run for extended periods of time.  Parts can be expensive to replace after they breakdown.  Implementing an effective maintenance strategy will help improve equipment life and avoid any sudden breakdowns.  A breakdown typically occurs on a hot day when the air conditioner or refrigeration system is required to operate at its peak performance; this also causes the greatest inconvenience. 

At Nova Air and Electrical, our service department provide you with a tailor made Maintenance plan to meet your specific requirements.  Using a combination of the points below we ensure that your long term costs are kept low and the performance of your equipment is kept at an optimum level.  

Select Your Service

Please select from our range below to read more about each air conditioning service.

Repairs & Maintenance   Product Warranty   Product Replacements

Repairs & Maintenance

Reactive Maintenance

  • No repairs or action taken until the equipment fails
  • Risk of high cost repairs, replacement and/ or downtime

Preventative or Routine Maintenance

  • Repairs applied, changes monitored and actions taken on a scheduled basis on equipment
  • Lower upfront maintenance costs

Predictive Maintenance or Condition- Based Monitoring

  • Repairs and actions are taken based on changes noted in equipment performance, monitored over time with test equipment
  • No unnecessary expenditure or unscheduled down time

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Product Warranty

Nova Air and Electrical are Warranty Agents for the brands we supply; ActronAir, Fujitsu, Temperzone/Hitachi, Mitsubishi and Brivis. Our dedicated service division will carry out warranty diagnostics and repairs for all eligible units. Every system installed in a home is covered by a 5 year manufacturer's warranty. This includes parts and labour. If you experience problems with a brand that we are not an authorised warranty agent for, we can help you get the process started.

Please note: equipment manufacturers will only cover a unit with warranty if it has been maintained and serviced sufficiently. Consider a regular preventative maintenance to ensure your air conditioner is running efficiently and warranty will be accepted should any issues arise within the allocated timeframe.  

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Air Conditioning Replacements

If you have an ageing air conditioner that requires repairs, in some cases a replacement of your unit will be more cost effective and you'll have a new, efficient air conditioner that will last you years. Nova Air Newcastle will send a service technician to assess your air conditoning unit* and advise you on the most economical solution. It may be that repairs are not recommended due to the age and cost associated and we will provide a free quote for replacement with the best option to suit your needs.    

*If the air conditioner requires an internal assessment by a technician, there is a cost to cover the service call. Our friendly team will explain this when you call our office. 

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